Comments and Complaints

If you should find it necessary to make a complaint please ask  for a complaints procedure leaflet in the first instance.

The procedure will explain that you can make your complaint either in writing or by booking a telephone consultation with the Practice Manager.

If your complaint is made in writing it will be acknowledged within 2 working days. Progress reports will then be made until the complaint is resolved.

If you wish to discuss your complaint via a telephone consultation the practice will endeavour to book this within 2 working days of your initial contact. Updates will then be made until the complaint is resolved.

If you feel that the complaint has not been resolved you can opt to take the complaint to an independent authority, the details of which will be in the leaflet and the final letter from the practice. A practice complaints leaflet is available in reception.

We endeavour to make our service as user-friendly as possible, and welcome any comments good or bad and suggestions you may have to help us to do this. Please make your suggestions and/or comments in brief, addressed to the Practice Manager in writing and place in the box where the repeat prescription requests are requested.

Please remember to put your name and either a contact telephone number or address so that your communication can be acknowledged.

Should you wish to make a complaint about the practice please complete our complaints form and one of our management team will be in touch.

Should you wish to pass on positive feedback please complete our compliments form, we collate our positive feedback and share it at practice meetings.